RETURNS POLICY

What you can return

• We accept returns only for products that are faulty, damaged, or defective at the time of delivery (i.e. not “change-of-mind” returns).

• If a product you receive is faulty, please contact us as soon as possible with details (including photos, order number, etc.).

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How to request a return / replacement

• Email us at shannenkimberley@outlook.com with your order number, a description of the fault, and photos showing the defect.

• Once we confirm that the product is faulty, we will provide instructions for return/shipping (if applicable) and offer a replacement or refund.

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What we will provide

• For faulty items: we may replace the item or (if replacement is not possible) provide a full refund or store credit (whichever you choose) — whichever is reasonable under the circumstances.

• We do not offer refunds, exchanges, or credits for change of mind, incorrect size (unless it’s our error), or other non-faulty reasons.

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Customer’s responsibility

• You must contact us within a reasonable timeframe of receiving the goods to report the fault.

• For returned items, please package them properly to avoid further damage during return shipping.

• You may be responsible for return shipping costs unless we agree to cover them (e.g. where the item is confirmed to be faulty).

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Refund / Replacement Processing

• After we receive the returned item and confirm the fault, we will process the refund or replacement promptly.

• Refunds will be made using the original method of payment where possible.

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Disclaimer

• This Returns Policy does not limit or replace your rights under the Australian Consumer Law (ACL). If a product fails to meet the consumer guarantees (e.g. is not of acceptable quality, is not fit for purpose, or differs substantially from description), you may be entitled to a remedy under that law.